Shipping policy
SHIPPING POLICY
Last updated: September 4, 2026
At VENATH™, we are committed to making your shopping experience as simple and transparent as possible. This Shipping Policy explains how we process and deliver your orders.
1. ORDER PROCESSING
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.
2. SHIPPING TIME
Our estimated delivery time is:
7–12 business days
Please note that these are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other circumstances beyond our control.
3. TRACKING YOUR ORDER
Once your order has been shipped, a tracking number may be provided by email.
Tracking information may take a few business days to become active after your package has been shipped.
If you have not received tracking information or believe there may be an issue with your shipment, please contact us at:
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address
- City
- Postal code
- Country
- Apartment or unit number, if applicable
VENATH™ cannot guarantee delivery to an incorrect or incomplete address provided by the customer.
If your package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
5. CUSTOMS, DUTIES & TAXES
Depending on the destination country, your order may be subject to customs duties, import taxes, VAT, or other fees.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, or other charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
6. DELAYED ORDERS
While we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Carrier delays
- Customs inspections
- Severe weather
- Transportation disruptions
- Public holidays
- Incorrect address information
- High shipping volumes
If your order has exceeded the estimated delivery timeframe, please contact us at:
We will do our best to assist you.
7. LOST OR DELIVERED PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location provided by the carrier.
If you still cannot locate the package, contact us at:
We will review the available tracking information and assist you where possible.
8. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photographs or videos of the package and product so that we can evaluate the situation and determine the appropriate solution.
9. CHANGES TO SHIPPING INFORMATION
If you need to change your shipping address after placing an order, contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has been processed or shipped.
10. CONTACT US
If you have any questions about shipping or your order, please contact:
VENATH™ Customer Support
Email: support@venath.com
Customer Support Hours: Monday–Friday
Response Time: 1–2 business days